GodSpin stands behind the quality of its products. The policy below explains our return options, warranty coverage, and the steps required to submit a claim.
30-Day Money-Back Guarantee
You may return your undamaged product and its packaging within 30 days of purchase for a full refund, for any reason. If the return is not related to a product quality issue, you are responsible for the return shipping costs.
18-Month Warranty for Quality-Related Issues
Claims within the country of purchase
For quality-related issues within the country of purchase, GodSpin will provide a replacement or a full refund, including return shipping costs. Any shipping label provided must be used within 20 days of purchase.
Claims from outside the country of purchase
For quality-related issues involving products taken outside the original country of purchase, GodSpin will provide a replacement or a full refund. The customer is responsible for international shipping costs.
Orders originally shipped internationally
For quality-related issues with orders originally shipped internationally, GodSpin will provide a full refund, including return shipping costs. This includes purchases shipped overseas from your country through Amazon or eBay.
Purchases through other retailers
After-sales support policies may vary by retailer. If you purchased through another retailer, please contact that retailer directly for guidance on its warranty process. Unauthorized resale of GodSpin products is strictly prohibited.
How to Submit a Warranty Claim
To begin a claim, contact GodSpin support. The following requirements apply:
- Provide sufficient proof of purchase.
- Work with GodSpin to troubleshoot the issue so that the results can be documented.
- Provide the defective item's serial number and/or visible evidence of the defect.
- Return the item for a quality inspection if required.
Accepted proof of purchase
- An order number for a purchase made through GodSpin or an authorized GodSpin reseller.
- A sales invoice.
- A dated receipt from an authorized GodSpin reseller showing the product description and price.
More than one form of proof may be required to process a claim. For example, we may request a payment transfer receipt and confirmation of the original shipping address.
Claim deadlines
Warranty claims for product defects expire 90 days after the claim is opened. A claim cannot be processed after both the original warranty period and the 90-day claim period have expired; the later deadline applies.
Customer Responsibility for Shipping Costs
The customer is responsible for shipping costs in the following circumstances:
- Returns for reasons other than a proven product defect.
- Warranty claims for products taken outside the original country of purchase.
- Items returned accidentally by the customer.
- Personal items sent to GodSpin.
- Products reported as defective that GodSpin's quality inspection finds to be working correctly.
- International shipment of defective items.
- Unauthorized returns or returns made outside the approved warranty process.
What the Warranty Does Not Cover
- Products without sufficient proof of purchase.
- Lost or stolen products.
- Products whose warranty period has expired.
- Issues unrelated to product quality after 30 days from purchase.
- Products provided free of charge.
- Repairs performed by third parties.
- Damage caused by external sources.
- Damage caused by misuse, including drops, extreme temperatures, water exposure, or improper operation.
- Purchases from unauthorized resellers.
Data and Personal Items
GodSpin is not liable for data loss resulting from the use of GodSpin products or for returning personal items sent to GodSpin.
Responsibility for Returns in Transit
When an item is returned using a prepaid shipping label provided by GodSpin, GodSpin accepts responsibility for loss or damage during transit.
For returns unrelated to product quality, the customer is responsible for loss or damage during transit. GodSpin does not provide refunds for items damaged in transit when the return is not related to a product quality issue.